Refund policy
Last updated: October 24, 2026
This policy covers purchases from boboud at https://boboud.com.
1. Return Period and Eligibility
You may ask to return an item within 30 calendar days of receiving it. Eligible reasons may include an unsuitable size, a change of mind, or an item that arrives damaged, defective, or incorrect.
For a size-related or change-of-mind return, the item must be unworn, unwashed, unused, and in its original condition. Original tags must remain attached, and any original packaging provided must be included. Please provide your order number or another proof of purchase.
These condition requirements do not stop you from reporting a damaged, defective, or incorrect item or exercising rights available under applicable law.
2. Requesting a Return
Email hello@boboud.com with your order number, the item you want to return, and the reason for the return.
If the item is damaged, defective, or incorrect, include photographs if reasonably available. We will assess your request, send return instructions, and arrange shipping at our expense.
Contact us before mailing an item back so we can locate your order and set up the return shipment.
Return address
boboud
15908 Avenida Villaha #67
San Diego, CA 92128
United States
3. Return Costs
We pay the shipping cost for eligible returns. There is no restocking fee or return handling fee.
Standard shipping on U.S. orders is free, so no original standard shipping charge will be deducted from your refund.
4. Inspection and Refunds
Within 3 business days of receiving a returned item, we will inspect it and tell you the outcome. If we cannot approve the return, we will explain the reason.
For an approved return, we will initiate a refund to the original payment method within 15 business days after approval. The refund includes the amount paid for accepted returned items and any applicable refundable taxes. If a discount was applied, the refund will reflect the amount you originally paid.
A refund may take additional time to appear in your account after we initiate it. Posting times depend on your bank or payment provider. If you do not see the refund after your provider’s stated processing period, email hello@boboud.com and we will help trace it.
5. Damaged, Defective, Incorrect, or Missing Items
If an order arrives damaged, includes the wrong item, or is missing an item, email hello@boboud.com. We will investigate and arrange an appropriate solution, such as a replacement or refund. We will not charge you shipping costs to resolve an error on our part.
A reasonable inspection to identify the problem does not restrict your rights under applicable law.
6. Exchanges
If you need a different size or item, contact us first. We will explain the available options and process before you send anything back.
When an exchange is not possible, you may request an eligible return and place a new order.
7. Cancelling an Order
To request a cancellation, email hello@boboud.com as soon as possible. We will check whether we can stop the order before dispatch. If it has already shipped, use the return process above.
When we confirm a cancellation before dispatch, we will initiate a refund to the original payment method within 2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit rights or remedies provided by applicable law.
8. Contact
boboud
15908 Avenida Villaha #67
San Diego, CA 92128
United States
Email: hello@boboud.com
Website: https://boboud.com/